FAQ

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How do I earn a First Aid certificate from Rwanda Red Cross?


Rwanda Red Cross has more than 15 years experience in first aid is now a leading supplier of high-quality first aid services. You can earn a Rwanda Red Cross first aid certificate by passing our exam. To participate in the exam, follow these steps: 1. Install the first aid application and choose "Rwanda" 2. Learn the theoretical part in the “Learn” tab 3. Do the online exam “Earn your admission ticket” on the “Welcome” tab 4. Book a one day in-class training. Call us: +250 785 478 158. 5. Pass the exam during the in-class training and receive your Red Cross certificate.




Why use an application for First Aid training?


By doing part of the training via an app, we are able to train people in First Aid with just one day of in-class day training. This in stark contrast with more traditional methods, which require participants to dedicate up to three days of their time to in-class learning to earn their First Aid certificate. Our new blended learning methodology therefore saves our participants a lot of time, while still enabling them to acquire the skills they need to offer high-quality First Aid in case of emergencies. Rwanda Red Cross is together with the South-African Red Cross, the first Red Cross society in the world to outroll such a revolutionary "blended learning" approach for first aid.




What costs are associated with this application for First Aid training?


The use of the IFRC First Aid app itself is free of charge and the First Aid content contained within it can be accessed without restriction. To become a fully certified First Aid provider, participants will however have to pass an online admission test, partake in the practical in-class training and pass a final exam. The costs for acquiring this full package come down to 35.000 rwf per person, on the condition that trainings can be conducted in groups of twelve people.




What is the file size of the application?


The size of the application is exactly 104.4 MB.




Is the application available in Kinyarwanda?


Yes! Since the 1st of January 2020, our First Aid application is now also available in Kinyarwanda.




Do I need to be connected to the internet to learn the theoretical part?


Sometimes. You need to download the First Aid application. Once the app is installed, you can study First Aid theory offline, everywhere and anytime. There are videos that you can watch that are hosted on YouTube, but these are not necessary to watch if you don't have access to internet. To earn your admission ticket to the in-class training, you will have to be online.




How to change the language in the application on an Android phone?


Step 1: Go to the "Welcome" tab Step 2: Click the three dots You can change change your language to English, French or Kinyarwanda by following these steps: 1. Go to the "Welcome" tab 2. Tap the 3 vertical dots in the rights top corner 3. Tap on "Settings" 4. Tap on "Change your apps language" 5. Pick your preferred language




How long does it take to learn the theory in the First Aid application?


We have observed that participants need on average 2-6 hours to complete the theoretical part in the First Aid application and successfully pass for the admission test.




The application is not working on my phone (not compatible). What should I do?


There are several options when the application is not compatible for your phone:

  1. Use a smartphone from a family member or friend.
  2. Ask your employer for a spare smartphone, to use it for training purposes.
  3. If you have a personal computer/laptop available, you can install an Android Emulator and download the application. Contact us to get access.
  4. You can also use our in-browser Android Emulator (if you cannot download the emulator above due to Firewall restrictions). Contact us to get access.
Still no solution? Ask us for a standard 2-days First Aid training.




How can I book a first aid training?


When you passed your admission test (in the application), you are ready to book an in-class training. As an individual you can book a first aid training here. As a small group, company or organisation you can book a first aid training here.




How can I report technical issues?


Did you find an error in the application? Please report it through our feedback form: https://tinyurl.com/qtpovmp Contact efa@rwandaredcross.org for feedback, urgent questions or technical issues.




How to change the language in the application on an iPhone?


You can change change your language to English, French or Kinyarwanda by following these steps: 1. Go to the "Welcome" tab 2. Tap the 3 vertical dots in the rights top corner 3. Tap on "Settings" 4. Tap on "Change your apps language" 5. Pick your preferred language